Microsoft blocks updates for newer processors
All of a sudden, Windows Update states you have Unsupported hardware
Intel’s the 7th generation known as Kaby Lake, AMD’s Bristol Ridge, and Qualcomm’s 8996 and any newer processors are no longer supported in Windows 7, or 8.1 by Microsoft and their only choice for you is to update to Windows 10. When checking for updates, you will receive the message above or the error code Code 80240037 Windows Update encountered an unknown error. As of April 2017, Microsoft made this decision based on “new processor generations require the latest Windows version for support” and blocked updates for all systems having these processors.
Microsoft identifies your computer based on the hardware that is installed on, so there is no way to prevent this block from happening. The only way to resolve this is to finally upgrade. This isn’t necessarily a bad thing, however, as there are better power management options for your CPU and you will be able to take advantage of getting better performance from your computer.
For Windows 8.1 users, the jump won’t be so far from the OS, but Windows 7 users it is a big change. There are options such as the Classic Shell that allow you to have a Windows 7 start menu rather than the Windows 10 menu, although I do suggest that you give the new Fall Creators Update start menu a try. There are a lot of great new features and free programs in Windows 10 that make the switch less painful once you spend a little time with it.
Until the end of 2017, you can take advantage of our Windows 10 upgrade special where we can help get you updated and ensure that your computer is secure. If you don’t have an active antivirus on your computer, consider adding in a 1 yr Bitdefender license (details on the Current Offers page) that will keep your computer and your files safe from malware and ransomware.
Give us a call at 250-382-0424 and ask us today about upgrading your system to Windows 10 if you are experiencing this issue with your computer.